FAQ
1. Do you have Cash on Delivery (COD)?
We accept all major credit / debit cards, NetBanking and UPI. We do not offer COD in our website. If however, you do require COD, kindly message us on Instagram and we’ll be happy to arrange it for you at a small additional charge.
2. I forgot to mention the names / date for my Personalized product.
If you haven’t mentioned them in the “Mention Names” textbox during checkout, you can send us a quick DM on Instagram along with your Order ID.
3. How do I track the status of my order?
If you created an account with us, you can Log In to your account and find a record of all the orders you have placed with us and the status of your order. Fulfilled orders will also have the Tracking link to your shipment.
If you checked out as a Guest, you will receive tracking link directly to your email address as soon as your order has been dispatched.
4. My order has not been shipped even after the mentioned processing times.
We try to ensure our processing time is between 4-7 working days (for mugs, frames, cushions, notebooks) or 3-5 working days (for the rest), but sometimes due to a large volume of orders, there might be a delay of one or two days. Rest assured, we’re doing everything we can to have them shipped out to you at the earliest.
5. My order has been shipped but I haven’t received it yet.
Please check the tracking link provided to you via your registered email address once order has been shipped. Delivery of packages once shipped takes a minimum of 2-6 working days. If the time limit has passed, or if your tracking details seem frozen without any new updates for more than 3 days, kindly contact us immediately.
6. I received my order with missing / wrong products.
NOTE: Some of our products are shipped from our third-party warehouse and so are delivered in separate shipments from the rest of your order to ensure quickest turnover times. Kindly check the product details before ordering.
We take great care in ensuring the correct products are sent out. But since we are a small business, there may be some error due to human intervention. Please take a picture / video during unboxing as proof and send it to us within 3 days of receiving your order and we’ll be happy to resolve it for you at no additional charge.
7. I received my order with damaged products.
On rare occasions, despite the best packaging, shipments can get damaged in transit and lead to damage in the products themselves. Please take a picture / video during unboxing as proof and send it to us within 3 days of receiving your order.
8. Who are your shipping partners?
We ship only via reputed courier partners like Delhivery, FedEx or DTDC.
9. I need rush service for delivery in 1-3 days.
We are unable to provide priority services during this time. If you require a product within a certain date, please make sure to order well in advance to avoid unexpected delays.
10. I need to place a bulk order of your products.
We’re looking for reputed sellers around the world to stock our products. Get in touch with us if you think our brand speaks to you!
If you, however, need a bulk order for gifting or party favours, please drop us an email or DM us on Instagram or WhatsApp.
11. I am not satisfied with my product.
We take great care to ensure the pictures on the website are true to likeness. Some colour differences are to be expected due to your monitor settings and also due to printing inks. We are unable to offer refunds or exchanges if the product is in good physical condition. If damaged, kindly refer our Return & Refund Policy.
Do write to us for any grievances: hibagifting@gmail.com
12. I want to cancel my order.
Kindly write to us within 24 hours of placing your order. If you’re order has already been sent for production or if it has been dispatched, we’re unable to cancel your order.
13. My transaction failed during the payment process.
If the amount was not debited during your transaction, kindly retry placing an order. But if the amount was debited, please write to us: hibagifting@gmail.com
14. My transaction went through but I did not receive an order confirmation email to my registered email address.
Please write to us and mention your name as well as email ID.